Pet Paradise Matthews

This was our first experience using a boarder (other than a 2-wk "training" camp). We loved being able to see how playful and loving the staff was with our Willow and how well Willow interacted with the other furbabies. The videos are so awesome because they allow for real -time views when we were missing our furbaby on vacation. We also looked forward to the pictures and report cards! Every encounter with any staff member was like talking to a friend who kept your furbaby instead of being "institutionalized" for lack of a better word. And affordability? That was SO VALUABLE to us. It's nice to know there is a safe, fun, place to go that allows the family to still be able to have money for other things, rather than costing half the amount of the entire vacation. Willow will be going back for visits!

My dog seemed fine from the stay. I just don’t understand why we don’t get the reports everyday that I order and pay for. This is the second time we have had our dog there and both times they were missed most of the days. This makes me wonder if my dog is getting the ice cream everyday that I am also paying for. I can tell when the reports don’t come but there is not way for me to tell about the ice cream. If one thing that I am paying for is getting missed, what else is not happening. Is he getting taken care of, getting his meds, and getting fed correctly? For this reason, we will not be using Pet Paradise in the future. It is a big trust issue leaving your dog with someone for days at a time and I don’t feel that I can trust Pet Paradise to what they say they are going to do or what I am paying for.

Cheeseburger & Mauser both needed a check up & blood test so ...sadly since they closed the Charlotte Airport Veterinary office... we went instead to the Matthews area Vet. She was very thorough checking both pups from head to tail and she went over the results with patience explaining things so I had a clear understanding. Well done & thanks for caring for my 2 critters.

We have boarded our puppy there for the last year. Something drastically has changed within the last 4 months! STAY AWAY! The last two times he has come home very sick. The first time he was severely dehydrated and had a stomach virus that ended him up in the puppy hospital. The second time he came home; just yesterday; with a double eye infection and another stomach virus! I called and asked if they noticed anything different with his appearance or behavior and they said nothing was wrong with him. When I picked him up; he could barely open his eyes they were so swollen and red. How could you have not noticed this?!?!? He threw up 3x when he got home; yet again “nothing was wrong; everything was great”. He couldn’t even open his eyes yesterday when I brought him home! Keep your dogs far, far away from this place! I cannot believe this sight is still open! Please read reviews from 4 months ago! 3 dogs have died under their care within the last 4 months! Show your puppies love and take them somewhere else so they do not become a victim of Pet Paradise!

Great experience for my fur babies! We were gone 10 days on a cruise over Christmas week. We have two mastiffs and they were well taken care of. Love that I can go and know they are safe and no one is coming in my home while I'm away. Highly recommend Pet Paradise! Letty and Lilly still miss Sarah, JoJo and especially Ethan! They will be back.